How to complain
Email [email protected] with your name, contact details, property postcode, relevant dates, any reference provided and a concise account of the issue. Don't send payment details, entry codes or unnecessary sensitive information.
What happens next
We aim to acknowledge the complaint, identify the person responsible for reviewing it, gather the relevant instruction and communication record and provide a reasoned response. Specific response targets and escalation arrangements must be approved operationally before launch and will be published here.
Operator
The service is operated by My Trusted Builder Ltd. This pre-launch procedure doesn't remove any statutory rights or external complaint route available to you.