Legal
Cookie Policy
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, smartphone or tablet) when you visit a website. They help websites function properly, improve user experience and provide information to website owners about how the site is used.
Cookies cannot be executed as code or used to deliver viruses. They are unique to your browser and can only be read by the server that created them.
2. How We Use Cookies
We use cookies for the following purposes:
- To enable essential website functionality
- To understand how visitors use our site (analytics)
- To remember your preferences and settings
- To improve our website and services
- To measure the effectiveness of our marketing
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be switched off. They enable core functionality such as:
- Security and network management
- Accessibility features
- Form submission handling
- Session management
These cookies do not store any personally identifiable information and are usually session-based (deleted when you close your browser).
| Cookie Name | Purpose | Duration |
|---|---|---|
PHPSESSID / session cookies | Session management, form security | Session |
cookie_consent | Stores your cookie preferences | 1 year |
3.2 Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information about:
- Number of visitors and pages viewed
- Traffic sources and referrers
- Time spent on pages
- Click patterns and navigation
- Device and browser information
The data is aggregated and anonymous. We use this information to improve website performance and user experience.
| Cookie Name | Purpose | Duration |
|---|---|---|
_ga | Google Analytics – distinguishes users | 2 years |
_gid | Google Analytics – distinguishes users (24hr) | 24 hours |
_gat | Google Analytics – throttles request rate | 1 minute |
3.3 Functionality Cookies
These cookies remember your choices and preferences to provide enhanced, personalised features:
- Remembering your name if you've filled in a form
- Remembering your region or location preferences
- Video player preferences (volume, quality)
3.4 Marketing and Targeting Cookies
With your consent, we may use cookies to:
- Show relevant advertisements on other websites
- Measure ad campaign effectiveness
- Limit the number of times you see an ad
- Understand which ads you've clicked
| Cookie Name | Purpose | Duration |
|---|---|---|
_fbp | Meta (Facebook) Pixel – ad tracking | 90 days |
_gcl_au | Google Ads conversion linker | 90 days |
4. Third-Party Cookies
Some cookies are set by third-party services that appear on our pages. These include:
4.1 Google Analytics
We use Google Analytics to analyse website usage. Google processes this data under their own privacy policy:
4.2 Meta (Facebook) Pixel
We may use Meta Pixel to measure ad performance. Meta processes data under their policy:
4.3 Google Ads
If we run Google Ads campaigns, conversion tracking cookies may be set:
4.4 Zadarma Callback Widget
Our callback widget may set session cookies for functionality:
5. Managing Your Cookie Preferences
5.1 Cookie Consent Banner
When you first visit our website, you will see a cookie consent banner. You can:
- Accept all cookies: All categories of cookies will be enabled
- Reject non-essential cookies: Only strictly necessary cookies will be set
- Customise settings: Choose which categories to enable
You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.
5.2 Browser Controls
Most browsers allow you to control cookies through their settings. You can:
- View what cookies are set on your device
- Delete individual cookies or all cookies
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies (not recommended – breaks functionality)
5.3 Browser-Specific Instructions
Google Chrome
- Settings → Privacy and Security → Cookies and other site data
- Or: chrome://settings/cookies
Mozilla Firefox
- Settings → Privacy & Security → Cookies and Site Data
- Or: about:preferences#privacy
Safari (macOS/iOS)
- Preferences → Privacy → Cookies and website data
- Or: Settings → Safari → Privacy & Security (iOS)
Microsoft Edge
- Settings → Cookies and site permissions → Manage and delete cookies
- Or: edge://settings/cookies
5.4 Mobile Devices
On mobile devices, cookie controls are found in your browser or device settings. You can also:
- Reset your advertising identifier in device settings
- Limit ad tracking (iOS: Settings → Privacy → Advertising)
- Opt out of interest-based ads (Android: Settings → Google → Ads)
6. Consequences of Disabling Cookies
If you disable or reject cookies:
- Some features of our website may not function properly
- You may not be able to use certain interactive features
- Your preferences cannot be remembered between visits
- We cannot analyse usage to improve the site
- You may see the cookie banner on every visit
Strictly necessary cookies will still be set to enable basic functionality.
7. International Data Transfers
Some third-party cookies (e.g., Google Analytics, Meta Pixel) may involve data transfers outside the UK. These transfers are protected by:
- UK adequacy decisions
- Standard contractual clauses
- The EU-US Data Privacy Framework (where applicable)
8. Cookie Updates
We may update this Cookie Policy from time to time as our website or technology changes. Material changes will be communicated via our cookie banner or by email where appropriate.
9. Contact Us
If you have questions about our use of cookies, please contact us:
- Email: [email protected]
- Phone: 07458 148224
10. Further Information
For more information about cookies and how to manage them, visit: