Controller
My Trusted Builder Ltd is the controller for personal information submitted to Chelsea Emergency Repairs. Contact [email protected] for privacy questions.
Information and purpose
We may receive identity and contact details, the property postcode and access context, incident details, communications and the authority under which you contact us. We use this to assess and respond to the enquiry, coordinate an accepted instruction, keep appropriate records, protect legal interests and improve service operations.
Legal bases and sharing
Depending on the context, processing may be necessary to take steps at your request before a contract, perform a contract, comply with law, or pursue legitimate interests such as safe service coordination and fraud prevention. Information may be shared only as reasonably required with authorised personnel, relevant service providers and professional advisers, or where law requires it. A specific contractor or lead-sharing arrangement should be explained before non-obvious disclosure.
Retention, rights and security
Information should be retained only for an appropriate operational, legal and accounting period. UK data-protection rights may include access, correction, erasure, restriction, objection and portability, subject to legal limits. You may also complain to the Information Commissioner's Office. Do not send entry codes, payment-card details or unnecessary sensitive information by ordinary email.
Pre-launch note
The central callback and chat systems are not yet connected on this version. This notice must be reviewed against the final backend, analytics, processors, retention schedule and cookie use before public launch.