01
Access
Concierge hours, keys, permits, alarm or security procedure, occupant status and contractor entry requirements.
Estate managers · concierges · landlords
A response route built for more than one stakeholder.
Professional property incidents need clear authority, controlled access and reporting that makes sense to owners, occupiers and building management.
Professional Intake
Give the incident a clean chain of responsibility.
We record who reported the issue, who controls access, who may approve the initial work, who should receive updates and whether responsibility may cross a demise or common-part boundary.
02
Authority
Named approval contact, spending limits where supplied, tenant/landlord position and any managing-agent or insurer instruction.
03
Reporting
Agreed update recipients, permitted media, initial findings, decisions and a practical next-step record.
Portfolio Services
Set up a professional contact route.
Estate managers and recurring property clients can contact the team to discuss their portfolio profile, escalation contacts and preferred incident information. Account or priority terms are not implied until agreed in writing.
Contact the team- Occupied, vacant and tenanted property intake
- Concierge, porter and key workflow
- Confidentiality and photo-consent preferences
- Owner and authorised-representative updates
- Initial response versus follow-on scope
- Written expectations before recurring service claims